Scheduled Maintenance For August 18, 2014

This Monday, August 18, between 11:00 and 12:00 UTC (7am-8am EDT/4am-5am PDT), our hosting partners will be making some required changes to our infrastructure.

We don’t anticipate that will result in any downtime but as usual, we’re scheduling the entire hour as a maintenance window to be sure.

If you have any questions or concerns, please don’t hesitate to reach out to our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

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Scheduled Maintenance For June 23, 2014 

This Monday, June 23, between 15:00 and 16:00 UTC (11am-12pm EDT/8am-9am PDT), we’ll be performing a few package updates on our primary database server.

Due to our recent platform upgrades, we now have full redundancy at our database layer. As a result, we anticipate that this routine maintenance will cause zero downtime. However, since this is the first time we’ll be testing our forced failover system since migration, we’re scheduling the entire hour as a maintenance window to be sure. In the future, we will most likely not schedule any downtime for this sort of routine maintenance.

As usual, if you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

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Important Information Regarding Our Recent SSL Upgrade

On May 14, 2014 we upgraded our SSL certificate to use SHA-256, the most widely supported SHA-2 hashing algorithm. SHA-2 was developed by NIST (National Institute of Standards and Technology) to replace the aging SHA-1 hashing algorithm which may have mathematical weaknesses.

NIST has recommended that SHA-1 not be used for digital signature generation after December 31, 2013. Microsoft will cease trusting Code Signing Certificates using SHA-1 on January 1, 2016 and SSL Certificates using SHA-1 on January 1, 2017.

At this point, most browsers, applications and servers support SHA-256. However some older operating systems and devices do not (i.e. Windows XP without SP3). Also, some systems that support SHA-256 have not been updated to trust the new root certificates used to sign newer SHA-256 certificates.

As a result, a handful of CheddarGetter customers have experienced issues connecting to CheddarGetter’s API due to SSL verification errors. This can be resolved temporarily by ignoring verification, and permanently by updating you SSL library and/or installing the Go Daddy Root 2 certificate as a trusted certificate.

We are committed to providing the highest level of security and customer service possible. We believe to have resolved all known customer issues related to this matter. However, if you are experiencing any SSL verification issues please contact us immediately on our support forum.

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Downtime Window Tonight - 4/11/2014

Starting at around 2014-04-10 20:00 UTC (approximately 22 hours ago) we noticed elevated memory usage on our primary database server. While primary API services continue to operate normally, we have temporarily disabled recurring transaction processing. We are working diligently to pinpoint the problem and release memory to its normal level without the need for a database server restart. However, we are scheduling a downtime window from 2014-04-12 02:00-03:00 UTC (10pm-11pm EDT/7pm-8pm PDT tonight) to reboot our primary database server if necessary. Once the db layer is stable, recurring processing will be reenabled and delayed transactions will be queued for processing.

We expect resulting downtime to be 30 seconds or less. However, if we experience an issue requiring fail over to our backup database server, we could experience as much as 10 minutes of downtime.

This is in no way related to the “Heartbleed” bug, which CheddarGetter remains wholly unaffected by, and is separate from the cut over to our new hosting platform still scheduled for Monday morning. In fact, this scenario is the type of issue that our new high availability system will help mitigate. After Monday, we will be able to rotate database servers in and out without experiencing noticeable downtime.

If you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks,

Team Cheddar

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Maintenance Window For April 14, 2014

After months of planning, we’re excited to make the final cut over to our new hosting platform. This new platform is engineered to provide scalability and redundancy at every level. As we continue to grow, we’re excited to enhance performance, security and reliability for all CheddarGetter customers.

As a result of the migration, we’ll be experiencing a maintenance window on Monday, April 14, between 11:00 and 12:00 UTC (7am-8am EDT/4am-5am PDT).

We expect no more than five minutes of actual downtime during the process, and we’re working diligently to keep that time to a minimum.

As we migrate to our new platform, you need to be aware of an important change that may affect your service.

If your system does any IP-based filtering or verification when communicating with CheddarGetter, you will need to ensure your system allows communication with our new IP addresses.

Our current IPs are: 67.23.3.70 and 67.23.4.246

The new cheddargetter.com IPs will be: 198.90.23.195, 198.90.23.190, 198.90.23.192, 198.90.23.194 and 198.90.21.112

Depending on your system configuration, you may have to make modifications to your system to allow communication with our new IP addresses. Customers who are using Ogone as their payment gateway or are restricting their Web Hooks by IP address should pay special attention to this. We suggest you verify your configuration with your development team and make any necessary changes before April 14.

If you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

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Scheduled Downtime For March 19th, 2014

As a preliminary step toward migration to an improved hosting platform, we’ll be experiencing a few seconds of scheduled downtime this Wednesday, between 12:00 and 13:00 UTC (7am-8am EDT/4am-5am PDT).

We’re looking forward to this initial step in our larger migration project. We’ve been working behind the scenes for months developing a new hosting infrastructure. The new platform is engineered to provide scalability and redundancy at every level. As we continue to grow, we’re excited to be able to enhance performance, security and reliability for all CheddarGetter customers.

Over the coming weeks you’ll hear more about our final migration timing. We’ve worked tirelessly to make the migration have near zero downtime. We are aiming for less than a minute of total downtime throughout the process.

If you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

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Trello - Home of the CheeseMap

By now you’ve all probably heard of the awesome project management site Trello. Which means that you should be more than familiar with The CheeseMap - our CheddarGetter development board.

  • Want to know what we have in the works?
  • Have input on one of our suggested features?
  • Want to suggest some features of your own?
You can communicate with our Dev Team, vote for the features that matter to you, and much more just by keeping your eyes on The CheeseMap.
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      Need Some Help?


      Never fear, because now it’s easier than ever to get CheddarGetter support - or just to reach out and say hi - on Twitter, Tumblr, Facebook, or Google+.

      If we were any more heroic we’d need capes.

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      Zapier Is Giving You Even More App Integration Possibilities

      We’ve talked about how fantastic Zapier is in the past (*Spoilers* You can use Zapier to integrate CheddarGetter with a phenomenal number of services), so as you can imagine it makes us pretty pumped to announce that those crazy kids are at it again.

      In honor of “the month of love”, they’re adding 28 new apps to Zapier over the next 28 days of February. That means even more CheddarGetter combination possibilities.

      You can read the full announcement on their blog here - including a peek at the first batch of three new Zapier-ready apps - and tune in daily for new integration announcements.

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      A Look Back, A Look Forward, And A Flying Cat

      Time Flies. Which is why we’re doing a look back on everything that we accomplished in 2013 on 1/31/14…but it’s never to late to give an update on what you may have missed, or a forecast of all of the awesome things we have in store for 2014!

        Here’s a rundown on what we accomplished in 2013:

        • Native Zapier Support - Zapier could be the single most awe-inspiring addition to CheddarGetter in 2013. You can pretty much do anything. Check it out.
        • Significant improvements to customer lookup (speed, ease of use, etc).
        • Improved processor communication to increase fault tolerance and better handling for general internet glitches
        • Various improvements to PayPal Preapproval workflow (more to come!)
        • Massive overhaul of database schema including primary key switcheroo on several key tables with zero downtime!
        • Billing address info added to email template variables
        • Enable customers to enter coupon codes in hosted pages
        • Limit promotion application to certain charge types
        • Additional billing solution support
        • Increased PayPal preapproval limits to $10000 and 3 years
        • Resend invoice email receipts via API and GUI
        • Improvements to duplicate POST check
        • Refactored hook system. It’s not even more powerful and reliable. Added Bill Reminder as a hook event.
        • Improvements to credit card validation when payment method update does not result in a revenue transaction
        • Additional config options for Bill Reminder events.
        • Found and fixed some memory leaks in our background processing
        • Several additions to CG’s real-time automated auditor

        Now a sneak peek into what we’ve been working on behind the scenes:

        • Massive overhaul hosting infrastructure and migration to new hosting provider. Flipping the switch in early 2014!
        • Full rebrand and rewrite of marketing site. Easier to use documentation. Coming in Q1 2014.
        • New PCI DSS Service Provider Level 1 assessment. Certification expected to be complete in Q1 2014.
        • Admin GUI rewrite including significant improvements to dashboard reporting and customer search
        • JSON API interface. Read-only metrics in JSON format.
        Stay tuned for more developments, features, and nature/gravity defying animals from CheddarGetter in 2014! Subscription Billing